All customers have a 14-day right to return the ordered products.
- Return requests received outside the stated return period(s) will not be accepted
- Return shipments must shipped in their original packaging (including all accompanying certificates received)
- Customers are responsible for return shipping costs unless otherwise stated
- Refunds will be processed back to the original form of payment once the artist receives the artwork
- All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD
- Personalized sculptures or framed/matted artwork not eligible for returns
- Returns will not be accepted for any artwork that has cropped, or altered in any capacity after purchase
To start a Return Request, please use the info@steelstonewood.art